Last updated 14 July 2026
The short version: use ItemTally for its intended purpose, keep your account secure, and pay for your plan if you’re on a paid one. In return your data stays yours, your price won’t rise on you, and you can leave with everything at any time. The detail follows.
The service
ItemTally is inventory software for small businesses - scanning, labels, a custody logbook, counts, alerts and reports, on the web and (soon) on a phone. It is a product of Ethereal Labs AB, a company registered in Sweden - organisation number 559380-1698, registered at Gyllenkrooksgatan 23, 412 82 Göteborg (“Ethereal Labs”, “we”, “us”). These terms are the agreement between you and Ethereal Labs when you use ItemTally; by creating an account you accept them.
Your account
- Give accurate details and keep them current.
- You’re responsible for keeping your login secure and for what happens under your account, including anyone on your team you invite.
- You must be old enough to enter a contract where you live.
Your data is yours
You own the inventory data you put into ItemTally. You grant us only the limited permission needed to host and process it so the service works - nothing more. We don’t claim ownership, and we don’t use your data for advertising or to train anything. You’re responsible for having the right to store what you upload, and for keeping it lawful.
Acceptable use
Please don’t use ItemTally to:
- break the law, or store or share unlawful content;
- infringe someone else’s rights;
- probe, attack, or try to break the security of the service;
- resell or white-label it without our written agreement.
We may suspend an account that’s putting the service or other customers at risk - and we’ll tell you why.
Plans, billing & the pledge
Shelf is free, forever, for one person. Stockroom and Warehouse are paid plans, billed monthly through Stripe; prices are shown on the pricing page and may be subject to VAT depending on where you are. You pay by how many people can edit - never by how many items you store.
The no-ambush pledge is part of these terms, and it means what it says about pricing and your data: we won’t meter your items, we won’t raise the price you joined at, and you can always export your data - including the day you leave. What it is not is a way around the rest of this agreement. It doesn’t stop us from enforcing the acceptable-use rules above, from suspending or closing an account that breaks these terms or the law, or from meeting our own legal obligations. It’s a promise about fair pricing and your ability to leave with your data - not a shield for misuse.
Cancelling & leaving
Cancel any time - it’s a button, not a phone call. When a paid plan ends, your workspace drops back to the free Shelf plan; nothing you built disappears. You can export everything as CSV at any point, including on the way out, and if you delete your account your data is removed within 30 days. Leaving is meant to be easy; that’s what keeps us honest.
Availability
We work hard to keep ItemTally running and to warn you before planned maintenance, but we don’t promise it will never be unavailable. Because the app works offline and syncs, a short outage shouldn’t stop you working. We aren’t responsible for problems outside our reasonable control.
The small print
ItemTally is provided “as is” and “as available.” We can’t warrant that it will be error-free or fit every purpose, so for anything business-critical, keep your own exports too (we make that easy on purpose). To the extent the law allows, ItemTally’s total liability to you is limited to what you paid us in the twelve months before the claim, and we aren’t liable for indirect or consequential losses. None of this limits rights you have as a consumer that can’t be waived.
Changes to these terms
If we change these terms we’ll update the date above, and for anything material we’ll tell you by email before it takes effect. If you don’t agree, you can export your data and close your account - no lock-in.
Governing law
These terms are governed by the laws of Sweden, and disputes fall to the Swedish courts - except where mandatory consumer-protection law in your own country gives you the right to go elsewhere.
Contact
Anything unclear? Email [email protected] and a real person will answer.